What is the input voltage? Can this be charged at 220v?
| The input voltage of charger varies by country and region, and the warranty is based on the assumption of "local purchase and local use". We recommend following the instruction manuals and prints when using the charger. |
What is the input voltage? Can this be charged at 220v?
The input voltage of charger varies by country and region, and the warranty is based on the assumption of "local purchase and local use". We recommend following the instruction manuals and prints when using the charger.
How long does the vacuum power last when fully charged?
| 25 minutes at regular suction. 10 minutes for max power suction. |
What is the suction power rated at?
The main motor power is rated at 450W. This means that the suction power created when using the floor brush is rated at 120W.
How many watts does the digital motor have? How strong is the suction power?
| The Tineco A10 Tango is equipped with a 350W digital motor to provide suction power up to 105W . The Tineco A10 Tango has a low mode and a Max mode. |
What is the function of each accessory ?
The standard A10 Hero comes with 3 accessories
- Crevice Nozzle: Used for vacuuming corners, niches and other hard-to-reach places.
- 2-in-1 Dusting Brush: Used for vacuuming upholstered furniture, curtain, and dust.
- Mini-Power Brush: Use for vacuuming upholstered furniture, mattresses, pet hair and dirt.
Will this unit stand upright on its own or does it have to be hung on the wall?
It can’t stand upright on its own. It comes with a docking station or wall mount which you can use to hold the vacuum and its accessories
Is the filter replaceable and can it be washed?
| The filter can be washed and cleaned. Please be sure to thoroughly dry the filter before placing it back in the appliance. |
Does the vacuum work on carpets?
The vacuum works on carpets that are low pile carpet. The vacuum's effectiveness is reduced on medium and high pile carpet types. Please see below for examples of each type of carpet.
Is this vacuum cleaner easy to assemble? Do I need any screw driver to assembly it?
It's easy to assemble. No tools needed.
What does the pink indicator blinking mean?
| It means the filters or suction mouth is blocked,need Clean filters or remove blockages |
Will the vacuum scratch wood floors or other hard floor surfaces?
By using the Full-size LED Multi-tasker Power Brush, the vacuum can be used on multiple types of hard floor surfaces.
What height does the wall-mounted dock need to be installed at?
The recommended installation height of the wall-mounted dock is any height where the brush attached to the main body is not touching the ground. Typically this is roughly around 4 feet or 123 cm from the ground.
How do I store my vacuum?
| We advise to store the vacuum on the wall-mounted dock . To avoid bristle damage, always place attachments on the dock after use. |
Does the A10 have an air filter?
The A10 has a HEPA filter that traps 99.97% of particles as small as 0.3 microns. This allows the sealed air filtration system to output clean air when vacuuming. Depending on how often the vacuum is used, we recommend cleaning the filter once every 6 months by removing the HEPA filter from the main body and running it under running water. Please make sure that the filter is completely dry before reinstalling back into the vacuum.
Is the filter replaceable or can it be washed?
Yes, it's replaceable and can be washed. The included rinse-free pre filter cleaning tool even provides an cleaning experience against filter rinse & dry hassle. We recommend customers replace the filter every half year. The separate filter is also available on Amazon.
How do I empty the dustbin?
| Press the release button on the side of the dustbin to empty its contents. Push the bottom of the dustbin back into place after emptying. |
What is the suction power rated at?
The main motor power is rated at 350W. This means that the suction power created when using the floor brush is rated at 105W.
How wide is the floor head?
The size of the brush that comes with the this vacuum is 10.4 inches or 26.7 cm wide.
How often does the dustbin need to be emptied?
| Generally, we advise to empty the the dustbin before it reaches the "MAX" line. |
How much does the A10 weight?
The main body of the A10 weighs 2.87 lbs or 1.3 kg. Depeneding on the attachments that you use on your vacuum, the whole unit can weigh up to 5.13 lbs or 2.33 kg.
Does the brush scratches or dulls floors?
No, it doesn't. The brush works great on hard floors without any damage to it. It is also recommended to test an inconspicuous area of a sensitive surface before using an accessory on it.
How long should I charge the battery?
| Before your first use, please charge the appliance for 3-4 hours. During long periods of not being used, store the lithium battery in a cool, dry place. Ensure the battery is half-charged every 3 months (2 battery indicators glow on regular mode). |
How do I register my vacuum?
You can register your product on https://www.tineco.com/ by clicking on Register on the upper right hand corner of the page. Please input your email, serial number of your Tineco device and the date of your purchase. If you do not register your product, your products will still have its 2-year limited warranty.
What is Tineco's warranty policy?
Applies to purchases made from authorized retailers of Tineco, we provide 2-year limited warranty for whole units, 1 year limited warranty for battery and other motorized components you purchased separately.
How often should I wash the pre-filter?
We suggest you clean the pre-filter at least once a week with our rinse-free pre filter cleaning tool. It also depends on the actual use condition of the filters.
How long is the warranty?
| The warranty lasts 2 years. |
How do I know when the filters need to be cleaned?
The filters should be cleaned when you feel that the device has reduced suction or when the indicator light on the battery pack blinks in a pink color.
